Automated Online Waiting List
With our automated waiting list, your guests can easily get in line for available tables when your restaurant is fully booked. This allows you to efficiently fill tables and ensure that no seats are left empty, even if some guests cancel their booking.
By providing a seamless booking process, you can focus on delivering top-notch service and maximising profits!
Advantages of using an online waiting list
Our waiting list feature is designed to make the booking process smoother and more convenient for both your staff and guests. By using this feature, you can easily manage busy periods, avoid empty tables, and increase your revenue.
- Increase customer satisfaction by offering an alternative in fully booked periods.
- Streamline your booking process by avoiding long wait times and busy phone lines.
- Increase your revenue by keeping your restaurant fully booked.
An intuitive and guest-friendly waiting list
Our guest-friendly waiting list simplifies the booking process for your team and guests. In the online booking flow, guests can easily add themselves to your waiting list and select their preferred dining time - whether it’s an early breakfast or a late dinner. This allows your team to manage table availability efficiently and provide a seamless guest experience.
Furthermore, our system enables your team to quickly and easily add guests to the waiting list, ensuring that all requests are promptly accommodated.
A good overview of guests on your restaurant’s waiting list
The waiting list feature displays a range of information about the guests who have signed up, including:
- The time range the guest is interested in getting a table
- The number of guests per booking (PAX)
- The guest’s first and last name
- Their company (if relevant)
- Any notes or comments entered by restaurant staff
Let your guests know when a table is available
When a table becomes available in your restaurant, you have two options to confirm the booking with guests on your waiting list.
Firstly, you can manually select guests from the waiting list and contact them via text message or email to confirm their booking. This allows you to personalise the communication and ensure a personal touch.
Alternatively, our system can automate the process for you by sending text messages to guests on your waiting list. These messages prompt guests to confirm their booking, allowing you to quickly and efficiently fill the available table.