Personalize the communication with your guests

With some few and easy steps you can create the perfect booking experience for your guests – that reflects your restaurant’s style. Here’s how. 

When guests book a table at your restaurant they are automatically sent a booking confirmation via mail and text message. But even though these texts are sent automatically, there are simple ways to make them your own – hereby making your communication with the guest personal and unique.

You might want to show a nice photo from your restaurant, give some specific information before the guests arrive or remind the guests that they are in for a sublime dining experience. Things that can help ensure, that the guest will have a great experience with your restaurant.

Here’s what you can do:

1. Create personal emails

Right after a booking the guest receives a confirmation email with information about the booking time. Here, there are possibilities to add your own text and a logo or photo from your restaurant.

Here’s how:

  • Log on to DinnerBooking.com and go to the administration tab (see photo below)
  • Choose “Email Templates”
  • Now you can easily change text and add photo. Just keep in mind that the photo must be online, when you add it – e.g. on your website, a blog or in Dropbox
  • NB: remember not to change the text between the hashtags – this is an autogenerated text.

2. Create personal text messages

When a guest has booked a table, he/she also receives a confirmation text message. And it is also possible to change this text. As with the email templates, you will find the template for text messages in your administration tab.

However, it is important to note that the text should not be more than 160 characters – if this happens, you will send out two text messages at a time, which can be costly in the long run.

3. Add text to you booking calendar

You can also choose to add a special text to your booking calendar – the calendar that will meet the guest, when he/she is booking a table. Here you can tell the guest about a special menu or offer, that the guest can look forward to. You can also remind guests to cancel their reservation if they are unable to show up.

Here’s how:

  • Go to the administration tab
  • Choose “Wide online booking”

Need any help? Feel free to contact us by mail at support@dinnerbooking.com or by phone: +45 32 55 50 48

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