Know your guests better
with Tags
Guest Tags
Guest Tags make your regulars feel remembered
Booking Tags
Booking Tags let you capture important details when guests make a booking
Two types of Tags. One better service.
Tags are designed to handle two different kinds of information, because who a guest is and what a booking is about are not the same thing.
Guest Tags live on the guest profile and help you recognise and remember your guests. Use them to mark VIPs, Friends of the House, regulars, or staff, and give your team the context they need to deliver thoughtful, consistent service every time.
Booking Tags belong to a specific reservation. They let you capture important details when guests make a booking, from dietary requirements to celebrations such as birthdays, or requests like a highchair.
Note: Booking Tags can be set to online or offline.
Both Guest Tags and Booking Tags are fully customisable, so you only collect information that actually matters to your restaurant.
Know your guests better
Tags link directly to guest profiles, turning tagged information into something your team can act on.
The data behind your tags can be gathered to give you a statistical overview of any defined group, so you can spot trends, measure engagement, and make smarter decisions.
See how often your VIPs return, how many bookings include special requests, or which events attract new guests.
With Tags, your team knows who’s walking through the door, what they expect, and how to deliver.
Spot what matters faster
With distinct colour labelling, your staff can quickly associate specific colours with each tag, making important guest details instantly visible during service. For example, Vegetarian can be marked in green or VIP in yellow, helping your team recognise needs and priorities at a glance and deliver a more personalised experience without slowing down operations.
Learn how Tags make it easy for your team to provide a more personal service.
Small labels with a big impact